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Your privacy is important to us. This notice explains our online information practices and how we collect and use personally identifiable information. This policy is incorporated by reference in our Terms of Use agreement.


Collection of Personally Identifiable Information

We may collect the following types of information from you:

  • Name

  • Postal address

  • Organization name

  • Title

  • Email address

  • Phone number

  • Information about your organizational goals, challenges, and preferences for the types of information you would like to receive


How We Use Such Information

We use the personally identifiable information described above for the following purposes:

  • To communicate with you about products and services we offer, including talent assessments, training workshops, coaching programs, and other programs.

  • To provide other information we believe may be of interest to you, particularly information about emotional intelligence and professional/personal effectiveness.

  • To enable you to register for, pay for, and attend our training or coaching workshops or other programs, or to purchase other goods and services from us on our website or otherwise, and to communicate with you about such transactions.

  • To customize and improve the quality of webinars or other programs in which you participate through our website and other web-based or telephonic platforms. For example, we may ask clients who register for a webinar or program to complete a survey or questionnaire so we can tailor the content to the interests and experience level of the participants, or we may ask you to complete a survey or questionnaire to assess your progress on goals you’ve set for yourself.


Protection of Personally Identifiable Information

We do not make available to the general public any personally identifiable information you provide to us. We use industry standard technology and efforts to safeguard the confidentiality of your personally identifiable information. These include secure servers and firewalls. All of the user data we collect is protected against unauthorized access. Only authorized employees or contractors who need the information to perform a specific job are granted access to this information.


We typically use third-party websites to complete financial transactions. This includes, for example, a “shopping cart” site that allows you to select multiple items (e.g., an event registration, or a fee for coaching or consulting service) for purchase, then pay using a credit or debit card, bank transfer or e-check, or other methods. It also includes a “payment gateway” that conducts the authorization process. The sites we principally use for these functions are, www.eventbrite, and, but there may be others from time to time. We will not use any such provider or third-party website unless it meets industry standards for the protection of personally identifiable information and has an appropriate privacy policy.


Sharing of Personally Identifiable Information

We do not sell, rent, or otherwise give your personally identifiable information to outside parties for commercial solicitations.

We may share your personally identifiable information with other companies or persons when:

  • We have your consent to share the information.

  • We need to share the information in order to provide the product or service you've requested. If you register for a webinar or program, we may share the information listed above (except your street address and financial information) with a co-presenter or guest instructor for that program. If you purchase a tangible product such as a book, we may give your name, email address, mailing address, and phone number to the shipping company for the purpose of delivering the product and notifying you and us of delivery information.

  • We need to share the information with companies who work on our behalf to provide a product or service or to otherwise assist us with our business activities. Unless we tell you otherwise, these companies do not have the right to use the information beyond what is necessary to assist us and are required to safeguard the information and not to disclose it to others.

  • We respond to subpoenas, court orders, or other legal processes.

  • We determine that your actions violate the Terms of Use of our website.


Opting Out

You may at any time opt out of our mailing list by sending an email to beth [at ] or by unsubscribing using the “unsubscribe” link in the footer of any email sent via MailChimp, our email provider. If you opt out, you will no longer receive our emails and other communications from us, except to complete any transactions then in process.


Changes to Your Personally Identifiable Information; Your Ability to Correct Inaccuracies

To make changes to your personal information you must send an email to beth [at ] Following such correspondence, a Waterford, Inc. representative will contact you to arrange for the appropriate changes to your personal information profile.  You may also click on the “update your preferences” link in the footer of any email sent via MailChimp, our email provider, to make changes to your personal information.



We do not knowingly collect personally identifiable information from minors. Accordingly, you must be 18 or older to subscribe to our email, take a talent assessment, receive coaching or consulting services, register for programs, or purchase any other goods or services from our website. Any exception to this policy requires written consent from your parent or legal guardian.


Third-Party Sites

Our website provides links to third-party websites that are not under our control. Waterford, Inc. is not responsible for the privacy practices of such third-party websites, and a link on our website does not imply our endorsement of the privacy practices of such third-party websites. If you click on a link to a third-party website, you should review that website's privacy policy, if any, to determine that website's practices as regards the collection and use of personally identifiable information. No third-party website is authorized to make any representation or warranty on our behalf.


Non-Personally Identifiable Information

We may use your computer's Internet Protocol ("IP") address to help diagnose problems with our server and to administer the site. We may use IP addresses to gather non-personally identifiable demographic information, such as how many users visited a certain part of the website, but not to track a specific IP address to the identity of an individual user.



Our server may place small temporary text files ("cookies") on your computer. These cookies may contain a unique identifier that enables us to personalize your visit to the website and create a better experience for you. You may choose not to accept cookies by setting your web browser to either refuse all cookies or to notify you each time before a cookie is set. If you choose to refuse cookies, you may not be able to use all the features of our site.


This Privacy Statement May Change

This privacy policy may change from time to time. We reserve the right to change it without notice to you, so you should review it periodically. Changes to this policy will appear only here.


May 22, 2018


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